Position Vacants

Technical Service Engineer

Location: Notting Hill, Victoria

Reports to: National Service & Product Manager
Status: Full-time Permanent
Hours: 9am – 5pm, Monday to Friday
Purpose: To provide Mitsubishi Heavy Industries Air-Conditioners Australia PTY LTD (MHIAA) with responsive technical service acumen and accurate technical support 


  • General support of MHI air conditioning products to the Australian market;
  • Support National Service Manager and Regional Service Manager with technical and epidemic failure information and parts recovery as required;
  • Support Service Agents with spare part selection assistance and technical service and commissioning support by phone, fax and email;
  • Support the Regional Service Managers with selection when sourcing spare parts or replacement units;
  • Assist with analysis of WCO data of a technical or trade related nature as requested;
  • Attend with the Regional Service Manager and provide Bi-Annual training seminars that are set by the National Service Manager to the regional Authorised Service Agent networks.
  • Manage Warranty Claim Orders (ACW) within consumer law and MHI Warranty guidelines, approve/reject and process claims to accounts department where required;
  • Visit site on request of the National Service Manager or Regional Service Manager and report as directed;
  • Where requested complete KX VRF commissioning on site and reporting in writing with supporting Mente PC Data/E-Solution files;
  • Maintain an up-to-date database of the commissioning reports;
  • Carry out technical field tests and checks and report as required;
  • Carry out in house modification to equipment and report as required;
  • QA customer E-Solution reports from design stage to as built with field pipe lengths and related Mente PC Data;
  • Demonstrate operation of control systems to end users and installation/service contractors as requested;
  • Provide training in both “Fault finding techniques” and “KX systems installation and commissioning” both in house and on-site as arranged by the National Service Manager and/or the Regional Service Manager;
  • Support the Sales Account Managers with delivery of technical information where required;
  • Carry out call cycles and active correspondence to specific entities such as Consulting Mechanical Engineers advised by the National Service Manager and State Manager or where mutually agreed.  Report on these activities on a monthly/bi-monthly basis;
  • Provide to this specific group E-Solution design software training/interpretation, product selection criteria and technical data/information where required;
  • QA the specific entitles E-Solution designs to ensure legitimacy as per the manufacturers’ equipment design specifications/limitations etc. and advise to these groups accordingly;
  • Supply quotes off the company operations system to these entities where required ensuring accuracy in pricing/delivery

Remuneration: Base Salary, Company Vehicle (white Mitsubishi with MHIAA decal), Mobile Phone, Laptop (plu 4G and secure ID).

Please contact our This email address is being protected from spambots. You need JavaScript enabled to view it.