FAQs: Winter 2025 Consumer Promotion

The promotion runs from   1 June 2025 – 30 September 2025.

To qualify for the Cash Bonus, the eligible products must be PURCHASED and paid for in full between 00:01 AEST  1 June 2025 and 23:59 AEST 30 September 2025 inclusive (Purchase Period). A list of eligible products can be found HERE.

For a full list of participating model numbers in this promotion, please visit the Eligible Products page.

IMPORTANT: To be eligible for the Cash Bonus, a participating MHI product must be purchased between 1 June 2025 – 30 September 2025 inclusive.

To qualify for the Cash Bonus, your claim must be submitted between 00:01 AEDT 1 June 2025 and 23:59 AEDT 24 October 2025 (Claim Period).

Please read the Terms and Conditions carefully. Any incorrect/incomplete claims will not be accepted.

To submit your claim, visit the promotion page on our website, click Submit Your Claim and follow the prompts to complete the claim form online. Once you complete and submit your claim form, you will then subsequently receive an automated response with a Unique Claim ID for your reference.

Unfortunately, NO. Only online claims submitted via the Submit Your Claim page will be accepted. Claims made by phone, email, post, or fax cannot be accepted or processed. 

As part of the claim form, you will be asked to submit the following details. Please ensure you have all details ready before starting the claim form process:

• Contact details
• Street address
• Proof of Purchase
• Product Details
• Bank Details if you decide to opt for EFT
• A photograph or scanned copy of the Tax Invoice

Your Tax invoice/ Proof of purchase must show the following details:

• Date of Purchase
• Delivery Details
• Your Personal Details (the claimant details must match the invoice)

• The name of the Dealer/Retailer where you purchased the unit from, including the ABN

You will be required to upload a photograph or scanned copy of your PAID Tax Invoice. Your tax invoice must clearly show that it has been PAID IN FULL.

Product Details including Outdoor Model and Serial Numbers must be entered of the claim form. Please ensure these are also clearly listed on your Tax Invoice.

Personal details including Full Name, Contact Number, Email and Residential Address are required on the claim form.

Please include the correct bank details for electronic fund transfer (EFT) of the Cash Bonus – including:

• Account number
• BSB
• Account name

IMPORTANT: The Promoter will not be held liable for any payments that have been successfully transferred into the incorrect nominated bank account. It is up to the due diligence of the claimant to ensure the bank details provided are correct.

Our customer support team will contact you via email if the payment has bounced. Please click through the secure, unique link in the email to provide the correct information within the requested time frame, for us to be able to reprocess the claim to be paid. Please do NOT email your bank account details directly.

In this situation the promoter (MHI) is not liable, and you will not be paid the second time around. Please ensure the correct bank details are provided during the claim process.

Please note that the payment will be credited into your account from IDEAVOUR PTY LTD and will have MHIAA as your reference number.

To validate a claim, claimants are required to upload a copy of the Tax Invoice provided with the purchase of any MHIA air conditioner.

If, for any reason, you are unable to upload a copy of your Tax Invoice online when completing the Claim Form, please contact our customer support team via the CONTACT US form here.

Please DO NOT mail us the original Tax Invoice as we are unable to return documentation back to you.

The Model and Serial number for the outdoor unit of your air conditioner can be found on the side or at the front of your outdoor unit. If in doubt, please ask your Installer to provide the model and serial number for you and should be noted on your tax invoice.

Product Details including Outdoor Model and Serial Numbers must be entered of the claim form. Please ensure these are also clearly listed on your Tax Invoice.

Each individual claimant may claim up to 8 units per residential address. The units can be claimed in a single claim, or across multiple claims. A maximum of 3 different address per claimant is permitted.

If you have purchased more than one participating product on the same Tax Invoice, you are able to claim multiple products.

On the ‘Purchase Details’ section of the claim form, please ensure you select ‘Add another eligible product+’ and continue to input the required Product fields for each additional purchase you have on your Tax Invoice. You will receive your cashback for the total cumulative eligible value of the products you are claiming.

If you have purchased more than one of the same eligible products, please be sure to enter on separate lines using the ‘Add another eligible product+’ function.

If you have purchased multiple products across separate receipts, please enter as separate claims. You will only be able to upload 1 x copy of your Tax Invoice.

Please navigate to the claim site and enter the mobile number associated with your initial claim to submit a subsequent claim.

Unfortunately, no, only selected models and combinations will be accepted as part of the promotion. Any claims that do not have an eligible product combination will be declined.

Unfortunately, NO. Under the Terms and Conditions of this promotion, only products that were purchased for domestic/residential use can qualify for the Cash Bonus. Business applications will NOT be accepted. Invoices under a business name and/or with ABNs will be deemed invalid.

If you have access to the Eligible Products Model and Serial Number, your claim can be lodged prior to the installation of your unit. Claims cannot be submitted without the Eligible Product Details.

Please click though the unique link provided in the notification email and upload the requested documents to complete your application. If you require assistance, or have additional questions please Contact Us.

Unfortunately, NO. This will automatically be declined. Only eligible products on product the list are eligible for the cash bonus. For a full list of Eligible Products, please visit the Eligible Products page.

Follow the instructions of the error message and ensure all details are input correctly. If you are unsure, please contact our customer support team via the CONTACT US form here.

Contact our customer support team via the CONTACT US form here.

The completed Claim Form must be submitted online by 23:59 AEDT on 24 October 2025.

Please note: It is the claimant’s responsibility to ensure that claims are submitted BEFORE this date and that ALL information provided on the online claim form are correct. If a claim is not completed correctly, it will NOT be processed.

If you have any questions or concerns, please use the CONTACT US form here.

Unfortunately, your claim will not be accepted.

No, the cash bonus can only be paid to the residential end consumer who has purchased the Eligible Product. MHIAA will not pay or reimburse any installer who claims to have already deducted the cash bonus off the user’s tax invoice.

Yes, you can still claim provided you have purchased an eligible model listed on the Eligible Products page. Only Eligible models with valid serial numbers will be accepted.

To find your nearest dealer or retailer, please visit the Dealer Search on our website.

Or simply complete the “Request a Quote” form on our website and we will nominate the closest dealer on your area.

The Grand Prize is a $10,000.00 Travel Voucher that can be redeemed to book a Wellness retreat in Bali or can be used to any destination the winner prefers. This does not include any accommodation or planned wellness packages.

The Grand Prizes will be drawn at the promoter’s agent on 14 October 2025 at 15.00 AEDST. The winners will be notified by email and phone within 2 days of the Grand Prize Draw. The Grand Prize winners details (first initial, surname and postcode) will be published at www.mhiaa.com.au/promotion and our social media pages from 5 December 2025.

We are using a Multi- Factor Authentication, so this will make it easier to log in to your account. You will need to have your mobile number and your mobile phone handy.. An email will be sent to the email address associated with your mobile number to access your claim status’. Please note the link will only be active for 1 hour. If the link expires you can request a new one on the check claim status page.

You can track your claim by logging into your profile. CLICK HERE to login. An email will be sent to the email address associated with your mobile number to access your claim status’. Please note the link will only be active for 1 hour. If the link expires you can request a new one on the check claim status page.

First, check your Spam/Junk folder – just in case.

If the Confirmation email is not received within 24 hours, use the CLAIM STATUS form to confirm your application has been lodged correctly.

If you are still experiencing issues, please contact us. 

Please note: If the Claim Form failed to be entered correctly, it will not be processed. It is the sole responsibility of the Claimant to ensure that the online application has been lodged correctly.

For your convenience you can select to be paid by EFT or Prepaid gift card.

A Prepaid Card is a digital version of a plastic Prepaid Card. It can be used instore and online.

This plastic-free alternative requires only limited personal details, allowing you to protect your identity when shopping.

WHY VIRTUAL PREPAID CARDS?

Virtual Prepaid cards enable you to instantly access rewards and transact online securely. By generating a random card number, Virtual Prepaid cards offer the convenience of online instant, sage and convenient shopping.

Please allow SIX (6) weeks after lodging your online claim for your claim to be processed.

We will make every attempt to process your claim as quickly as possible. However, due to the large volumes of applications being lodged, it may take some time to validate and process your claim.

If after 8 weeks you have not received your Cash Bonus, please contact our customer support team via the CONTACT US form here.

You can access your Virtual Prepaid card through the My Prepaid Centre online portal, the My Card Wallet app and/or your Mobile Wallet, pending your selection. Currently only compatible with Australian mobile numbers. Compatible with Apple Pay, Google Pay and Samsung Pay.

For online use the total transaction value cannot exceed the available Digital Mastercard balance unless the merchant site has the capability to support split transactions. For full terms and conditions, please view them here; Terms of Service (card.gift)

Once an eligible claim has been approved and processed, you will be sent an approval email that looks like the below.

To activate your card, please copy the redemption code provided in your email and click the link to access the My Prepaid Centre page. Please paste the redemption code from your approved email, and click ‘Next’.

You will be prompted to complete your details, and add you card to directly to your mobile wallet, or have an SMS sent to your registered phone to prompt you to add to My Card Wallet app to add to your mobile wallet.

You can access your Virtual Prepaid Card once you’ve added your card to your Apple Pay, Google Pay or Samsung Pay wallet.

Virtual Prepaid cards redeemed in your Mobile Wallet will expire after 36 months. Details of Card balance and card expiry date are available free of charge at www.myprepaidcentre.com.au or by calling 1800 778 619. Any unused value after the expiry date of any Virtual Prepaid card will not be refunded or credited. You will not receive a notification prior to expiry.

No, rewards are not transferrable or redeemable for cash. Your Virtual Prepaid card cannot be printed as a voucher for use or have recurring payments set up on them.

Details of Card balance and card expiry date are available free of charge at www.myprepaidcentre.com.au or by calling 1800 778 619.If you attempt to make a purchase that exceeds your balance, the transaction will be denied. Cardholders are responsible for all purchases made with their Virtual Card.

Please check all junk and spam folders for an email from info@mg.cms.thecardnetwork.com.au. If you are still unable to find your digital card, please contact the promotions support team via the CONTACT US form here.

Please contact the card facilitator at www.myprepaidcentre.com.au/contactus, or call them directly at 1800 778 619 for further assistance.